Back-Office Automation & Operational Visibility for E-commerce
A growing e-commerce operator required automation across their back-office operations to reduce manual effort, eliminate processing errors, and gain real-time visibility into inventory and order workflows.
Digizal designed and implemented an event-driven automation layer across order management, warehouse logistics, and supplier communications with real-time operational monitoring.
- Capability: Back-Office Automation • Event-Driven Workflows • Real-Time Dashboards • Integrations
- Engagement Model: Enterprise Platform Build (Automation & Integration)
- Delivery Model: EU, Amsterdam • Multi-system integration • Distributed delivery
- Delivery Structure: Phased delivery (Discovery → MVP → Scale-out)
Delivery Scope
The delivery focused on designing event-driven orchestration workflows, integrating third-party logistics and ERP APIs, and deploying real-time operational status dashboards.
Event-driven order routing, inventory reconciliation, and returns processing workflows- Bi-directional API integrations connecting ERP, warehouse management, and couriers
- Automated supplier notification and purchase order dispatch engine
- Real-time operations command centre with exception queues and anomaly alerts
- Idempotent event processing with automated retry strategies and dead-letter queues
- End-to-end order state tracking with traceable audit trails
- Threshold monitoring for inventory shortages, delayed dispatches, and SLA breaches
- Operational handover, support escalation playbooks, and systems documentation
Outcomes & Operational Impact
Manual processing effort was reduced by 72% within 60 days of deployment, and order error rates dropped from 8% to under 0.5%.
The operations team was successfully redirected from repetitive data entry to customer service enhancement and supplier relationship management, enabling 3x volume growth without additional back-office hiring.
Key outcomes: Key outcomes include manual processing reduced by 72% in 60 days, order error rate cut from 8% to under 0.5%, real-time operational visibility, and 3x volume scalability.
