Scalable Marketplace Architecture for Retail Growth
A European retail group required a modern marketplace platform to consolidate multiple independent vendor operations under a single customer-facing storefront. Digizal designed and built a scalable multi-vendor e-commerce system supporting catalogue management, payments, logistics integration, and vendor performance analytics.
The platform eliminated fragmented legacy silos by introducing a microservices-based foundation with automated vendor onboarding, shared checkout, and real-time inventory synchronisation.
- Capability: Multi-Tenant Marketplace • Microservices • Payment Splitting • AWS Cloud
- Engagement Model: Enterprise Platform Build (Product & Engineering)
- Delivery Model: EU, Amsterdam • Distributed delivery • Multi-stakeholder alignment
- Delivery Structure: Phased delivery (Discovery → MVP → Scale-out)
Delivery Scope
The delivery focused on engineering a resilient microservices architecture on AWS, automating vendor onboarding, building unified catalogue management, and establishing financial ledger integration.
Microservices-based marketplace architecture deployed on AWS with auto-scaling- Automated vendor onboarding workflows and self-service merchant portal
- Independent product catalogue management with unified customer storefront
- Automated payment splitting, commission settlement, and ledger reporting
- Real-time order, inventory, and logistics synchronisation pipelines
- High-availability checkout infrastructure with multi-currency payment gateways
- Merchant performance metrics, SLA monitoring, and dispute management tools
- Automated CI/CD release pipelines with comprehensive contract testing
Outcomes & Operational Impact
The platform launched with 12 vendors and rapidly scaled to 38 vendors within six months. Order processing time was reduced by 60%, and merchant onboarding time was cut from 3 weeks to 4 days.
Customer satisfaction scores increased by 22 points following the launch of the unified storefront, while the operational team gained real-time visibility across all partner transactions.
Key outcomes: Key outcomes include scaling from 12 to 38 vendors in 6 months, 60% reduction in order processing time, onboarding reduced from 3 weeks to 4 days, and a 22-point increase in CSAT.
